Shipping Policy
Last updated: October 2026
1. Where we deliver
We currently deliver to addresses in the United Kingdom only within 2 days shipping time. Orders are delivered to the verified delivery address on your account.
2. Dispatch
- Orders are dispatched from our UK premises on working days.
- Orders placed and verified before Dispatch cut-off time are normally dispatched the same working day. Verification can add time.
- We email you a confirmation with tracking details when your order is dispatched and also from our shipping service company named ChoiceFulfilment https://choicefulfilment.com/.
3. Delivery
- We use ChoiceFulfilment UK with tracking on every order. Delivery options and charges are shown at checkout.
- A signature may be required on delivery. Please make sure someone can receive the parcel.
- Delivery times are estimates, not guarantees.
4. Packaging and storage
Orders are sent in protective, sealed packaging. Please open the parcel on receipt, check the contents against your order and store the products as the product page says.
5. Damaged, missing or incorrect items
Please check your parcel on delivery. If an item is damaged, missing or not what you ordered, follow the steps in our Returns and Refunds Policy within 24 hours of delivery.
6. Delays and lost parcels
If your tracking shows no movement for 2 working days, or your parcel has not arrived within 3 to 4 working days of dispatch, contact us with your order number. We will investigate with the carrier and replace or refund an order that is lost in transit.
7. Delivery refusals
We may cancel an order and refund it if the delivery address cannot be verified or a delivery fails more than once.