Privacy Policy
Last updated: October 2026
This policy explains how Ayzal Glow Ltd uses personal information when you visit peptideangel.com, create an account, place an order or contact us.
1. Who we are
Ayzal Glow Ltd (trading as Peptide Angel), a company registered in England under company number:16951942, registered office: 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
Email: contact@peptideangel.com.
We are the controller of your personal information under UK data protection law. We are registered with the Information Commissioner's Office (ICO).
2. Information we collect
- Identity and contact details: name, email address, telephone number, billing and delivery address.
- Customer verification details: organisation or institution name, role, the research purpose of the order, and any documents we ask for to confirm you are an eligible adult buyer.
- Order and payment details: products ordered, order value, payment status and payment reference. Card details are entered with our payment provider and are not stored by us.
- Technical details: IP address, browser and device type, pages viewed and cookie information (see our Cookie Policy).
- Communications: messages you send us and our replies.
- Marketing preferences, if you subscribe to our newsletter.
3. How and why we use your information
| Purpose | Lawful basis | Information used |
|---|---|---|
| Take, process and deliver your order, and handle returns | Contract | Name, contact, address, order and payment details |
| Verify that buyers are adults purchasing for laboratory research | Legitimate interests and legal obligation (compliance and fraud prevention) | Identity, organisation and verification details |
| Prevent fraud and manage payment disputes | Legitimate interests | Order, payment and technical details |
| Keep accounting and tax records | Legal obligation | Order and payment details |
| Answer your questions and provide support | Contract or legitimate interests | Communications |
| Send news and certificate updates by email | Consent, or soft opt-in for existing customers | Name, email address |
| Improve our website and keep it secure | Legitimate interests; consent for non-essential cookies | Technical details |
4. Who we share your information with
- Our ecommerce platform provider (Shopify) and website hosting providers.
- Our payment provide is third party and banks that process payments.
- Delivery companies Choice Fulfilment who receive your name, address and contact details.
- Professional advisers, accountants and insurers.
- Regulators, law enforcement or other authorities where the law requires or allows it.
We do not sell your personal information.
5. Transfers outside the UK
Some providers, including our ecommerce platform, may process information outside the UK. Where they do, we rely on adequacy regulations, the UK International Data Transfer Agreement or addendum, or another safeguard permitted by UK law.
6. How long we keep your information
- Order, invoice and payment records: 6 years from the end of the tax year, as UK tax law requires.
- Customer verification records: 6 years from your last order.
- Account details: until you ask us to close the account, subject to the records above.
- Marketing details: until you unsubscribe.
- Enquiries: up to 2 years after the last message.
7. Security
We use appropriate technical and organisational measures to protect personal information, including encrypted connections to our website and access controls on our systems. No online service can be completely secure, and you share information at your own risk.
8. Your rights
You can ask us to access, correct or delete your personal information, to restrict or object to our use of it, to move it to another provider, and to withdraw consent at any time. Some rights apply only in certain circumstances, and we may need to keep some records by law. Contact us at contact@peptideangel.com. We will reply within one month.
9. Marketing
We send marketing emails only if you have agreed or are an existing customer and have not opted out. Every email contains an unsubscribe link.
10. Age
Our website and products are for adults aged 18 or over. We do not knowingly collect information from anyone under 18.
11. Complaints
Please contact us first here Email: contact@peptideangel.com.
If You don't get response back from us 48 then you also have the right to complain to the ICO at ico.org.uk.
12. Changes
We may update this policy. The date at the top shows the latest version.